Support

Most conversion issues can be resolved without sharing your private media. Please never send an original personal video unless you deliberately choose to do so.

Before converting

• Keep enough free storage for both the source and temporary output.
• For large or high-resolution videos, keep the app open and the device connected to power.
• Choose H.264 MP4 for the broadest playback compatibility. HEVC can be smaller but is not supported everywhere.
• Use the 16 MB or 25 MB recipes when a messaging or email service enforces a file-size ceiling.

If a conversion fails

1. Open the failed job and read the recovery message.
2. Retry with H.264, a lower resolution, or a shorter trim.
3. Check available storage and confirm that the source still exists.
4. Restart the app and retry one file at a time.

Ads and privacy choices

Conversions remain available if a rewarded ad is dismissed, unavailable, or fails. Where required, use the in-app Privacy choices entry to reopen Google's consent controls. See the Privacy Policy for data-processing details.

Requesting help

Use the developer-contact method in the App Store or Google Play listing. Include the app version, operating-system version, device model, input format, approximate duration, selected preset, and the on-screen error text. Do not include a filename, file path, or the media itself unless it is essential and safe to share.